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Our support team is here to help you tackle any bumps on the trail! Reach out to support@yullr.com and we’ll glide in and get you back on track faster than a skier on fresh powder!

About YULLR

What is YULLR?

YULLR is a cutting-edge platform designed for alpine ski racing and training, providing athletes, teams, and parents with unparalleled access to performance footage and analytics. Here's what YULLR offers:

  • Training and Race Footage: YULLR captures high-quality videos during training sessions and races, allowing skiers to review and improve their performance.
  • Seamless Integration: For races, YULLR integrates directly with timing systems to include detailed data like names, times, bib numbers, and class information alongside the footage.
  • Search and Filter Options: Easily locate videos by skier name, bib number, event, time of day, or training course.
  • Favorites: Save your best runs or key moments to your favorites for quick and easy access.

How Does YULLR Work?

YULLR operates at mountains and race venues equipped with its advanced video technology. Cameras are strategically placed to capture footage of runs, which is then processed using our proprietary skier detection system. The footage is uploaded in real time to the YULLR platform.

From there, users can log in, search, and access videos tailored to their membership type: Season Pass, League Pass, or Day Pass.

How Does Season Pass Billing Work?

We get it—sometimes you want to explore multiple trails! That’s why we offer flexible payment options:

  • Yearly Plan: Pay once and enjoy 2 months free—get 12 months for the price of 10!
  • Monthly Plan: Spread the cost of your Season Pass over 12 months. If you cancel, you’ll be charged for the remaining balance of your subscription.

Your Season Pass subscription is valid for one year from the purchase date. Questions? Contact us anytime at support@yullr.com—we’re here to help! ⛷️

What Features Can I Look Forward To?

YULLR is continually growing and improving! We work closely with athletes, coaches, and mountain operations to refine our technology and enhance our product features. Our mission is to provide the tools you need to make each run better than the last.

Here are some exciting features currently in development, set to launch throughout the season and into 2025:

  • Frost Lines: Visualize and analyze your line choices with this innovative tool to discover faster and more efficient paths.
  • Playlists: Organize your favorite runs and events into personalized playlists for quick and easy access.
  • Overlays: Compare every inch of your run by overlaying another racer's video onto yours. Analyze line choices, techniques, and performance side by side.
  • Tagging: Quickly tag and categorize your training and race videos for seamless organization and easy searching.

Stay tuned as we introduce these exciting updates—designed to make YULLR more powerful, intuitive, and fun to use! ⛷️

Where Can I Find YULLR?

YULLR is currently installed and operational at:

  • Cranmore Mountain
  • Waterville Valley
  • Attitash (available during select events)

We are continually expanding to new locations, so stay tuned for updates as we bring YULLR to more mountains and events!

Interested in having YULLR at your mountain? Reach out to us at info@yullr.com—we’d love to work with you! ⛷️

Does YULLR Offer Volume Discounts?

YES, YULLR offers volume discounts to teams, schools, and organizations. Please contact us directly at support@yullr.com for further details.

How Do I Get YULLR On My Mountain?

YULLR is actively expanding and gearing up for the 25/26 ski season, collaborating with mountains to bring our cutting-edge video technology to even more athletes and teams. We’re already working with several mountains for next season and would love to hear from new partners ready to join the YULLR family.

If you're interested in:

  • Installing YULLR at Your Mountain: Elevate the experience for athletes, coaches, and parents with seamless access to training and race footage.
  • Onboarding Your Team: Whether it’s for training programs or race events, YULLR’s tools can streamline performance analysis and improve results.

We want to hear from you! Let’s work together to make your mountain a hub for world-class skiing experiences. Contact us directly at info@yullr.com to explore the possibilities.

Let’s make the 25/26 season the best one yet! ⛷️

Account Activation

I Forgot My Password!

If you have an existing YULLR account, please reset your password:

  1. Use the password reset link located on the login window.
  2. Allow a few moments for the password reset email to arrive.
  3. Check your Spam or Junk email folders if you don’t see the email in your inbox.

What Should I Do If I Can’t Access My Account?

If you’re unable to access your account:

  1. Use the password reset link located on the login window.
  2. Allow a few moments for the password reset email to arrive.
  3. Check your Spam or Junk email folders if you don’t see the email in your inbox.

How Do I Activate My YULLR Membership I Purchased Through A Team?

If you purchased a YULLR membership through your race team or local mountain, you should have received an email with your unique activation link.

If you don’t see the email in your inbox:

  • Check your Spam or Junk mail folders.
  • If you still cannot locate the activation email, please email us at support@yullr.com for assistance. We’re here to help you get started!

How Do I Claim Multiple Season Passes?

If you purchased multiple season passes, you should have received an email with your unique activation link. Here’s how it works:

  1. One Account Per Pass: Each season pass must be attached to a unique YULLR account.
  2. Using the Activation Link:
    • The link can be used multiple times to claim each membership.
    • After creating an account with the primary purchase email, you’ll be prompted to enter a new email address for any additional season passes.
  3. Validity: The activation link remains valid until all purchased season passes are claimed.

How Do I Access My Membership Purchased Through YULLR.com?

If you purchased a membership directly through YULLR.com, here’s what to expect:

  • Existing YULLR Users: Your membership will be automatically activated on your existing account.
  • New YULLR Users: You’ll receive an email with a unique activation link prompting you to create a login.

If you don’t see the email:

  • Check your Spam or Junk mail folders.
  • If you still experience issues, please send us an email at support@yullr.com for further assistance.

General Questions

Can I Watch Free Content?

Yes! YULLR provides free content, including:

  • Footage from previous years, available for you to explore.
  • Videos from special charity events, showcasing some incredible moments on the slopes.

We’re also actively working on uploading additional content from past seasons onto our new platform, so keep an eye out for even more to explore soon! ⛷️

Haven’t Received an Email From Us? Don’t Worry, It Happens!

Sometimes our emails take a detour and end up skiing into your Spam or Junk folder. Be sure to check there—our messages might be hiding out like a skier in the trees!

If you find us there, don’t forget to mark our email address as Not Junk or Not Spam. That way, future messages will glide smoothly into your inbox, no moguls in the way.

What Are the Different Types of YULLR Passes?

YULLR offers three types of passes to suit your needs:

  • Season Pass
    • Provides access to all training and race footage available on YULLR.com.
    • Ideal for athletes and teams who want year-round access to their performance footage.
    • Yearly Plan: Pay upfront and save with 2 months free—12 months or the price of 10.
    • Monthly Plan: Spread the cost over 12 months.
  • League Pass
    • Designed specifically for NASTAR athletes.
    • Grants access to race footage on the NASTAR trail at a single, specified mountain.
  • Day Pass
    • Allows access to all YULLR footage captured on a single day.
    • Perfect for parents and athletes visiting a mountain for training or race events where YULLR is installed.

Choose the pass that best fits your needs and enjoy streamlined access to your skiing footage!

How Do I Find My Video?

Finding your video on YULLR depends on whether it was captured during training or a race:

  • Race Footage
    • Organization: Race footage is organized by mountain and event.
    • Detailed Data: YULLR integrates with race timing systems to provide detailed information, including names, times, class, and more.
    • Search Options: You can search by the skier’s name, bib number, or event name.
    • Important Note: Timing system data may occasionally have errors (e.g., misspellings). If you can’t find a video, try checking for variations.
  • Training Footage
    • Location: Training footage is located under the Team section, not under the Mountain section.
    • Identification: Since most training events don’t include timing data, individual skiers cannot always be identified.
    • Filters: You can filter training footage by time of day and the course where the training was performed.

Once you find your video, don’t forget to add it to your favorites for quick access in the future!

Does YULLR Provide Live Video?

Right now, live video is only available at select race venues and isn’t streamed on YULLR.com just yet.

But don’t worry—we’re always working on exciting upgrades and aim to bring live streaming to YULLR.com for the 2025/2026 season. Stay tuned! ⛷️

How Do I Cancel My Membership?

We’ll miss you on the slopes, but if it’s time to explore another trail, we understand! To cancel your subscription, just email us at support@yullr.com.

Here’s what happens when you cancel:

  • Annual Memberships: You’ll retain access to all features until your plan’s expiration date.
  • Monthly Plans: You’ll be billed for any remaining months in your current subscription.

Need assistance or have questions? Don’t hesitate to reach out—we’re here to help keep your transition smooth as fresh powder. ⛷️